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Need more credits than your plan covers? Buy topups — one-off packs that sit on top of your monthly allowance and never expire.

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Buying

Billing → Top up → pick a preset, or type your own amount. The presets buy 1 000, 2 000, 5 000, 10 000 or 20 000 credits. A custom amount can buy anything from 100 to 100 000. What that costs is not listed here — Billing shows it in the currency your workspace is charged in, and checkout shows the exact amount before you pay.

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Payment

Stripe-powered — any major card (Visa, Mastercard, Amex), Apple/Google Pay on mobile. Card-only, same as plan billing — no SEPA or other bank-debit method. Instant credit delivery on successful payment. Invoice is emailed to the billing contact immediately.

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Burn order

When you call the API, we deduct:
  1. Monthly credits first (don’t waste what will expire on non-rollover plans)
  2. Topup credits second (they never expire — use them last)
You see the split in Billing → Balance.

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Refunds

An unused balance is refundable to the card you paid with, minus the payment-processor fee. Credits you have already spent cannot be refunded, and neither can credits that expired at the end of a cycle. UK and EU consumers have 14 days from a purchase to cancel and be refunded in full. There is no self-service refund — open a support ticket, or email support@infery.ai. The full policy is Section 9 of the terms.

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Auto-topup

Enable in Billing to auto-charge when balance drops below a threshold you set. Useful for production workloads that must never pause.